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FREQUENTLY ASKED QUESTIONS

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What makes REAL SLEEP TM so unique?

Each REAL SLEEP TM mattress is made with you in mind. For years, as REAL SIMPLETM readers have shared their sleep issues with us, we’ve arrived at two simple conclusions:

  • First, the single biggest factor in getting a good night’s sleep is the mattress.
  • And second, most mattresses don’t fit; they don’t adjust to your changing needs and most people have literally outgrown their mattress. So we decided to do something about it.
  • After countless hours with manufacturing experts and sleep scientists, we’ve created more than a mattress – we’ve created a real sleep revolution. Our mattress not only responds and adjusts, it works to simply give you your best sleep ever. Guaranteed.
  • No matter what kind of sleeper you are REAL SLEEP TM provides the ultimate sleep experience.
    • REAL SLEEP TM Keeps You Cool: Our exclusive FloraFlex open cell foam draws heat away from your body, keeping your temperature in check all night.
    • REAL SLEEP TM Contours for Comfort: Whatever your shape or size, our responsive foam adjusts with your body. And when your mattress really fits, you can feel the difference all over.
    • REAL SLEEP TM Provides Targeted Support: Your neck, back, and hips get the support they need, so waking up to aches and pains is a thing of the past.

Once I order, when will I receive my REAL SLEEP TM mattress?

  • Our mattress ships within 3 days after your order. Anyone in the Continental US will get free shipping and your mattress will arrive within 7 days from your date of order. When ordering from Alaska, Hawaii, Puerto Rico or the US Military Bases outside of the Continental US, shipping is a flat $200 for each mattress sent via Standard Shipping.

What type of foundations can I use with my Real SleepTM mattress?

  • Our mattress can be used on any flat surface or flat foundation including a box spring, the bed frame foundation itself or floor. In addition, our mattress can be used with any adjustable base.

Where is the REAL SLEEP TM mattress made?

  • Our mattresses are 100% designed and manufactured in the United States using the highest quality materials and attention to every detail. Each mattress is made with organic materials using the highest clean manufacturing processes and standards.

What materials is the REAL SLEEP TM mattress made of?

  • REAL SLEEP TM mattresses are made with organic materials and the mattress cover is made of 100% certified organic cotton. REAL SLEEP TM mattresses are CertiPur-US Certified and Cruelty Free.
  • REAL SLEEP TM is created using “NoTox” manufacturing processes so our mattresses are clean and have:
    • No formaldehyde or phthalates
    • No toxic flame retardants–natural flame retardants only
    • No ozone depleters
    • Virtually No VOC (volatile organic compounds)
    • No cruelty to animals

Is the REAL SLEEP TM mattress chemical free?

  • Our mattress is CERTIPUR-US Certified and manufactured using organic, plant-based materials with no harmful chemicals. 

How does the REAL SLEEP TM mattress feel?

  • REAL SLEEP TM is a medium-firm mattress that cools, adjusts to your specific shape and size and provides lasting support, making your whole body feel rejuvenated and restored. We are so confident you will love your REAL SLEEP TM experience, we give a 100 Night risk free trial. If you are not 100% in love with your mattress, we will return it for a full refund, no questions asked. Free shipping, free returns. Zero risk. In addition, our mattress is built to last with a 10 Year Limited Warranty!

Is there a weight limit for the REAL SLEEP TM mattress?

  • REAL SLEEP TM is designed to fully support the industry leading 750 pound weight limit. For customers over 300 pounds we recommend the King or California King sizes for the best sleep experience.

Does the REAL SLEEP TM mattress have a break-in or adjustment period?

  • Each mattress is vacuum-sealed so it takes a few hours to a full day to reach its full expanded size once it is unwrapped and unrolled. You can sleep on it immediately but if you have never slept on a memory foam mattress it may take more time for your body to get used to this whole new level of comfort and support.
  • Our mattresses are temperature sensitive so in cold winter months it may take a few extra days for your mattress to fully expand.

How does REAL SLEEP TM compare to the leading mattresses sold in stores?

  • Real Sleep has a sleep experience that is as good or better than the leading $2,000 to $3,000 mattresses in the market.  Real Sleep is uniquely designed with innovative FloraFlex foam technology to keep you cool and supported throughout the night for a truly refreshing night's sleep.  Just try it for yourself with our 100 Night Trial. If you don't love it, you can return it. Free shipping. Free returns.

Can people with allergies use REAL SLEEP TM

  • Absolutely. Memory foam is naturally resistant to dust mites, is naturally anti-microbial and CERTIPUR-US certified so our mattresses are good for you and good for the environment. Moreover, the organic cotton mattress cover breathes naturally.

How do I maintain and clean my memory foam mattress and cover?

  • REAL SLEEP TM mattresses are ultra-durable, designed to last and each comes with a 10 Year Limited Warranty.
  • Unlike traditional mattresses, no flipping needed. Just rotate your mattress 180° every six months and always have the white part of the cover facing up.
  • Cleaning is easy. Just zip off the cover and spot clean with mild detergent and warm water. To avoid any shrinkage, do not put the cover in the dryer.

How does the 100 Night Free Trial work?

  • The 100 Night Free Trial is our REAL SLEEP promise to every customer. Love your mattress and get the best sleep of your life or return it for free. If you decide your mattress is not for you, simply contact customer support at 1-800-966-7976 or support@realsleep.com and we will remove the product from your home and either donate it to a local charity or have it recycled. Always free shipping, free returns, full refund. Zero risk. No return is ever re-sold.

How do I return a mattress that is not right for me?

  • Simply contact customer support at 1-800-966-7976 or support@realsleep.com and we will remove the product from your home and either donate it to a local charity or have it recycled. Always free shipping, free returns, full refund. Zero risk. No return is ever re-sold.
  • The day of pickup, just remove any bedding so the mattress is ready to be removed from your home. There is no need to hold onto the mattress box.

How can I get a replacement cover?

  • Replacement covers will be available starting January 1, 2018.

What are the dimensions of each size bed?

  • TWIN 39"x74"x10" 50 lbs

    TWIN XL 39"x80"x10" 55 lbs

    FULL 54"x74"x10" 65 lbs

    QUEEN 60"x80"x10" 79 lbs

    KING 76"x80"x10" 102 lbs

    CALIFORNIA KING 72"x84"x10" 102 lbs

Does the REAL SLEEP TM mattress smell?

  • Our mattresses are virtually odor-free but there is a very slight new product smell that is normal, harmless and is gone in a few hours.